Our Commitment to Reliable Delivery
At Nutramak LLC, we are committed to providing a professional, transparent, and reliable shopping experience.
We understand that receiving your wellness and personal care products safely and on time is an important part of customer satisfaction.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when purchased directly through our official website, www.nutramak.us.
1. Order Processing
Orders are processed during regular business days, excluding weekends and recognized public holidays.
Our standard order processing time is 3 business days after payment authorization and order verification.
Processing time refers to the period required to verify, prepare, package, and transfer an order to the shipping carrier. It does not include transportation or delivery time.
Orders placed during weekends, holidays, promotional events, or periods of unusually high demand may require additional processing time.
2. Domestic Shipping
Nutramak offers shipping to eligible destinations within the United States.
Available shipping methods, estimated delivery times, and applicable shipping fees will be displayed during checkout.
Delivery estimates depend on the shipping destination, carrier availability, and selected service.
Please note that shipping estimates are not guaranteed delivery dates unless expressly identified as guaranteed.
3. Shipping Rates
Shipping charges are calculated or displayed during checkout before payment is completed.
Rates may vary depending on the delivery address, package dimensions, package weight, and available shipping services.
Any free shipping promotions will be subject to the specific eligibility requirements disclosed at checkout.
4. Order Confirmation and Tracking
Following successful checkout, customers will receive an order confirmation using the contact information provided during their purchase.
Once an order has been shipped, available tracking information will be shared electronically.
Customers may use the tracking information provided to follow the progress of their shipments through the designated carrier.
5. Shipping Delays
While Nutramak makes reasonable efforts to fulfill orders within the applicable shipping timeframe, delays may occasionally occur due to weather conditions, carrier disruptions, address verification, inventory limitations, or circumstances outside our reasonable control.
If we are unable to ship an order within the promised timeframe, we will provide the required delay notice and offer customers the opportunity to consent to a revised shipping date or cancel the affected order and receive a refund, as required by applicable law.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping details during checkout.
Please review your recipient name, street address, apartment or suite number, city, state, ZIP code, and contact information before submitting your order.
If an address correction is required, please contact Nutramak Customer Support as soon as possible.
Address changes cannot be guaranteed once an order has entered shipment processing.
7. Lost, Missing, or Damaged Packages
If your order arrives damaged, contains incorrect items, or appears to be missing, please contact our customer support team promptly.
Include your order number, a description of the issue, and relevant photographs when available.
Nutramak will review the concern and work toward an appropriate resolution, including replacement, refund, or carrier investigation where applicable.
Customers retain all rights and remedies provided under applicable consumer protection laws.
8. International Shipping
International shipping is available only to destinations specifically enabled during checkout.
International customers may be responsible for applicable customs duties, import taxes, and government fees, unless these charges are expressly included in the total displayed at checkout.
Available international shipping options and associated conditions will be presented before purchase.
9. Orders Placed Through Third-Party Platforms
Orders purchased through TikTok Shop or other authorized third-party sales platforms may be subject to the applicable platform’s shipping, order management, and customer support procedures.
10. Contact Information
For shipping inquiries, please contact Nutramak through the Contact Us page on our official website.
Nutramak LLC
Website: www.nutramak.us
Customer support: support@nutramak.us
Our Commitment: Nutramak is dedicated to keeping customers informed and providing responsive service throughout the fulfillment process.