Our Customer Satisfaction Commitment
At Nutramak LLC, customer confidence, product integrity, and satisfaction are important parts of our business philosophy.
We strive to provide accurate product information, secure packaging, and a professional shopping experience.
Because our collection includes dietary supplements, nutritional products, herbal teas, gummies, liquid supplements, and personal care products, specific return restrictions may apply for hygiene, safety, and product integrity reasons.
This policy explains the proposed conditions for returns, refunds, exchanges, and order-related concerns involving purchases made directly through www.nutramak.us.
1. Return Eligibility
Eligible products may be returned within 14 calendar days of confirmed delivery, subject to the following requirements:
- The product must be unused, unopened, and in its original condition.
- The original safety seal must remain intact.
- The product must be returned with its original packaging.
- Proof of purchase or the original order number must be provided.
- The return must be approved through our customer support process before the item is shipped back.
Products returned without prior authorization may experience processing delays.
2. Non-Returnable Products
To protect product quality and consumer safety, the following items are generally not eligible for discretionary returns:
- Opened dietary supplements, capsules, tablets, or gummies.
- Opened herbal teas, powdered supplements, or nutritional products.
- Opened liquid drops, syrups, or other ingestible products.
- Opened, used, or tampered-with cosmetics and personal care products.
- Products with missing or damaged safety seals.
- Items that have been altered, contaminated, or improperly stored after delivery.
These restrictions do not limit your legal rights regarding defective, damaged, misdescribed, or incorrectly supplied products.
3. Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, expired, or incorrect product, please contact our customer support team promptly.
We recommend including:
- Your order number.
- The name of the affected product.
- A brief explanation of the issue.
- Clear photographs of the item and packaging, if available.
- The batch or lot number and expiration date, where relevant.
Our team will evaluate the issue and determine an appropriate resolution consistent with applicable law.
Depending on the circumstances, the resolution may include a replacement, refund, or other legally required remedy.
4. Refund Processing
Once an approved return has been received and inspected, or a refund has otherwise been authorized, we will notify the customer of the outcome.
Approved refunds will generally be issued to the original payment method.
Approved refunds will generally be issued within 5–7 business days after the returned item has been received, inspected, and approved, or after a refund has otherwise been authorized. The customer’s payment provider may require additional posting time.
Refunds required by applicable law will be processed within the legally mandated timeframe.
5. Return Shipping Costs
For discretionary returns, customers are responsible for return shipping costs unless Nutramak states otherwise in writing.
When a return results from our error, defective merchandise, or another circumstance in which the law requires us to cover shipping expenses, Nutramak will provide the appropriate remedy without improperly charging the customer.
6. Order Cancellations
Customers may request order cancellation before shipment by contacting customer support.
We will make reasonable efforts to accommodate cancellation requests before the order is dispatched.
If the order has already shipped, the applicable return conditions will apply.
Cancellation rights required under applicable law remain unaffected.
7. Exchanges
Exchanges may be available for eligible unopened products when authorized by customer support.
Product availability, hygiene requirements, and applicable shipping arrangements may affect exchange eligibility.
8. Refunds for Promotional or Bundle Purchases
When an approved return involves a promotional order or product bundle, the refund amount will be determined based on the purchase price actually paid and the terms of the applicable promotion.
Any applicable adjustments will be explained to the customer.
A customer’s statutory refund rights will not be reduced by promotional conditions.
9. TikTok Shop and Third-Party Orders
Orders purchased through TikTok Shop or another third-party marketplace should be managed through the original platform’s order and return procedures.
Customers should consult the applicable platform’s policies and submit return or refund requests through the relevant order management system.
10. How to Request a Return
To request a return or report an order problem, visit the Contact Us page at www.nutramak.us.
Please provide your order number and sufficient information for our support team to review your request.
Nutramak LLC
Website: www.nutramak.us
Customer support: support@nutramak.us
Our Commitment: We are dedicated to handling customer concerns fairly, professionally, and in accordance with applicable consumer protection requirements.