Frequently asked
questions.

Start with the product description, ingredients, directions and warnings. Consider your dietary needs and any allergies or sensitivities. For questions about whether a supplement is suitable for you, ask a qualified healthcare professional.

Check the complete product label for ingredients, serving size, directions, age guidance and warnings. Product photos do not replace the full label. If you need more information before choosing, email support@nutramak.us.

Follow the directions on each individual product label. Do not exceed the labeled serving or recommended use. Directions can differ between capsules, teas, powders, gummies, liquids and bodycare products.

No. Dietary supplements are not intended to diagnose, treat, cure or prevent disease. They do not replace prescribed treatment, professional medical advice or a balanced diet.

Ask your healthcare professional before using a supplement if you take medication, have a medical condition, are pregnant or breastfeeding, or are preparing for surgery. Follow any additional warnings on the product label.

Use only products labeled for the child’s age, following the age-specific directions and serving size. Ask a pediatric healthcare professional before starting a supplement. Adult products are not automatically suitable for children. Keep all supplements out of children’s reach.

Check the bundle description for the included products and quantities. Each item has its own directions and warnings. Being sold together does not mean all products are appropriate to take together; ask a healthcare professional before combining supplements.

Follow each product’s label, including where and how it should be applied. Avoid the eye area unless the product is specifically intended for it. Stop use if irritation occurs. Bodycare products are not medical treatments for skin conditions.

Review the complete ingredient list and allergen information for each product. Formulas differ. If anything is unclear, contact support@nutramak.us before use and ask your healthcare professional about suitability.

Follow the storage instructions on the label, including any refrigeration requirements. Keep containers closed and away from children, excessive heat, moisture and direct sunlight. Do not use a product past its labeled expiration date or with a broken safety seal.

Stop using the product and seek medical advice. For a severe reaction or medical emergency, seek emergency help immediately. You can also report a product concern to support@nutramak.us with the product name and lot number, if available. Do not delay medical care while waiting for our reply.

Online checkout is not available yet. For product or ordering questions, email support@nutramak.us. Please do not send payment details by email.

Our standard processing time is 3 business days after payment authorization and order verification, excluding weekends and recognized public holidays. This covers preparing your order for the carrier; transit time is additional. Busy periods or verification issues may require more time.

Our shipping policy covers eligible destinations within the United States. International shipping is offered only to destinations enabled at checkout. When online checkout is available, the delivery options shown for your address will confirm whether we can ship to you.

Shipping rates will be displayed at checkout before payment. Charges depend on the destination and available service. International orders may also involve customs duties, import taxes or government fees unless these are expressly included in the checkout total.

Allow for both order processing and carrier transit time. Available shipping services and delivery estimates will be shown at checkout. Estimates depend on the destination and carrier and are not guaranteed dates unless expressly stated.

After dispatch, use any tracking details supplied for your shipment to check progress with the carrier. If you need an order update or cannot find tracking information, email support@nutramak.us with your order number.

If we cannot ship within the promised timeframe, we will provide the required delay notice and explain the options to accept a revised shipping date or cancel the affected order for a refund. For a package already in transit, contact support@nutramak.us.

Email support@nutramak.us as soon as possible with your order number and request. We will try to help before dispatch, but cancellations and address changes are not guaranteed once processing has begun. If the order has shipped, our return conditions apply, subject to your legal rights.

Contact support@nutramak.us promptly with your order number and a brief description. For damaged, defective, expired or incorrect items, include photos of the product and packaging, plus the lot number and expiration date where relevant. Do not use damaged or unsealed products. We will review the issue and arrange an appropriate resolution.

Eligible products may be returned within 14 calendar days of confirmed delivery. Items must be unused, unopened, in their original condition and packaging, with the safety seal intact. Email support@nutramak.us with your order number or proof of purchase and obtain approval before sending anything back.

Opened, used, tampered-with or improperly stored products are generally not eligible for discretionary returns. This does not limit your legal rights if an item is defective, damaged, misdescribed or incorrectly supplied.

For discretionary returns, you pay return shipping unless we agree otherwise in writing. If the return concerns our error or a defective product, contact us for instructions; any shipping costs will be handled according to our policy and applicable law.

Approved refunds are generally issued to the original payment method within 5–7 business days after a returned item has been received, inspected and approved, or after a refund has otherwise been authorized. Your bank or payment provider may need additional time to post the funds. Legally required refund deadlines still apply.

Exchanges may be available for eligible unopened products, subject to approval and availability. Email support@nutramak.us with your order number before returning an item so we can explain the available options and shipping arrangements.

An approved refund is based on the amount actually paid and the terms of the promotion or bundle. We will explain any applicable adjustments. Promotional terms do not reduce your statutory refund rights.

Start with the order and return tools on the platform where you purchased. Its shipping, cancellation and refund procedures may apply. Keep your order details available when requesting help.

For orders, returns, product questions or privacy requests, email support@nutramak.us. For general enquiries, email contact@nutramak.us. Include your order number when relevant. Please do not send passwords or full payment-card details by email.